Baby & Child Listening
Baby-Listening & Child-Patrol
Free in all of our Chalets and Chalet Hotels
For children aged 17 weeks and over, our Baby-Listening and Child-Patrol Service is provided free of charge in all our Chalets and Chalet Hotels on our staff’s one day off (click here for details on the staff day off) from 7.30-11pm.
We also offer this free service every evening from 7.30-11pm in all our Chalet Hotels, and 7.30-10.30pm in certain larger chalets (Pepi Gabl in St Anton, Alpenblume in Obergurgl, Corniche in Tignes and Schatzi and Romeo in La Rosière).
Our staff will patrol the corridors and monitor entrances and exits to the buildings & will contact parents if a child is restless. Parents are responsible for settling their children. In larger properties there will be staff stationed on each corridor if appropriate.
(Daily Baby-listening is not applicable to our smaller chalets, where, unless in Cocoa Club, children are generally asleep adjacent to or just upstairs from where parents are dining.)
Excellent and very friendly staff. The Baby-Listening and Child-Patrol Service was a very appreciated service.Coverdale Family - Chalet Hotel Ducs De Savoie, Val d'Isère, January 2016
Esprit Childcare Guarantee
We are confident that our childcare services surpass those of any other tour operator, and that you will be more than happy with the way we look after your children and the progress they make.
To back this up, we offer our simple and effective Childcare Guarantee: if you are dissatisfied with any aspect of our childcare, tell us why and what proportion of the cost you consider to be a fair reimbursement. We will then investigate thoroughly for you, and pay back an amount we agree is reasonable and fair within 28 days of receiving your written request.
This guarantee covers any situation where there has been any failing on the part of our staff or suppliers, but is not applicable where parents simply change their mind about childcare requirements.
IMPORTANT: To avoid ruining your holiday plans, Nursery places must be booked with your initial telephone reservation. Due to our strict ratios we are unable to take bookings after your arrival in resort.