Leaving your children in the care of strangers can be a daunting prospect for any parent, which is why we have a qualified and trained child care team that ticks all the boxes.
Leaving your children in the care of strangers can be a daunting prospect for any parent, which is why at Esprit Family Ski Holidays, we have a qualified and trained child care team that ticks all the boxes.
All our Nannies or Nursery Nurses are qualified to care for young children and many of our Snow Rangers are teachers, nurses or other child care professionals.
All our child care staff undergo an intensive pre-season training course to learn the Esprit Child Care Policies and Guidelines plus of course lots of the traditional Esprit songs and games!
Any child that is in our care at any time is always accounted for with a strict signing in and out procedure using passwords for total peace of mind.
Information We keep Daily Diaries of all children in our care so that parents can be kept up-to-date with their children’s day, including moods, meals and sleep patterns.
Each resort child care teams is led by an experienced Resort Child Care Manager who in turn is supported by an Area Child Care Manager. All our staff are monitored and never ‘just left to get on with it’.
Whilst ensuring the safety of the children in our care is paramount, equal to that is our dedication to them having a good time in our Nurseries, Snow clubs and Cocoa Clubs. Our staff are full of enthusiasm and all have a genuine love for children and work hard as a team to ensure all children have a fantastic holiday with us.
Our child care lies at the heart of Esprit and we are justly proud of its reputation, but don’t just believe us, here is what our guests say:
“The child care set-up is superb, and we have been completely confident in leaving our children. The baby –listening is a real treat too.”
Chalet hotel Mariandre, Alpe d’Huez, March 2011
“This was my first holiday with Esprit and both children absolutely loved the holiday. The staff for Spritelets and Snow Club were excellent, mature and you could see genuinely loved children.”
Chalet Schatzi, La Rosière, January 2011
Esprit Child Care Guarantee
We are confident that our child care services surpass those of any other tour operator, and that you will be more than happy with the way we look after your children and the progress they make.
To back this up, we offer our simple and effective Child Care Guarantee: if you are dissatisfied with any aspect of our child care, tell us why and what proportion of the cost you consider to be a fair reimbursement. We will then investigate thoroughly for you, and pay back an amount we agree is reasonable and fair within 28 days of receiving your written request.
This guarantee covers any situation where there has been any failing on the part of our staff or suppliers, but is not applicable where parents simply change their mind about child care requirements.
To avoid ruining your holiday plans, Nursery places must be booked with your initial telephone reservation. Due to our strict ratios we are unable to take bookings after your arrival in resort.