Leaving your children in the care of strangers can be a daunting prospect for any parent, which is why at Esprit Family Ski Holidays, we have a qualified and trained Childcare team that ticks all the boxes.
All our Nannies or Nursery Nurses are qualified to care for young children and many of our Snow Rangers are teachers, nurses or other childcare professionals.
All our Childcare staff undergo an intensive pre-season training course to learn the Esprit Childcare Policies and Guidelines plus of course lots of the traditional Esprit songs and games!
Any child that is in our care at any time is always accounted for with a strict signing in and out procedure using passwords for total peace of mind.
We keep Daily Diaries of all children in our care so that parents can be kept up-to-date with their children’s day, including moods, meals and sleep patterns.
Each resort Childcare teams is led by an experienced Resort Childcare Manager who in turn is supported by an Area Childcare Manager. All our staff are monitored and never ‘just left to get on with it’.
Whilst ensuring the safety of the children in our care is paramount, equal to that is our dedication to them having a good time in our Nurseries, Snow Clubs and Cocoa Clubs. Our staff are full of enthusiasm and all have a genuine love for children and work hard as a team to ensure all children have a fantastic holiday with us.
All the childcare staff were amazing and our kids had a ball. Nothing was too much trouble.Brown Family - , December 2013
Childcare was brilliant; the staff were very friendly, hard-working and professional.O’Malley Family - , Feb 2014
Esprit Childcare Guarantee
We are confident that our childcare services surpass those of any other tour operator, and that you will be more than happy with the way we look after your children and the progress they make.
To back this up, we offer our simple and effective Childcare Guarantee: if you are dissatisfied with any aspect of our childcare, tell us why and what proportion of the cost you consider to be a fair reimbursement. We will then investigate thoroughly for you, and pay back an amount we agree is reasonable and fair within 28 days of receiving your written request.
This guarantee covers any situation where there has been any failing on the part of our staff or suppliers, but is not applicable where parents simply change their mind about childcare requirements.
IMPORTANT: To avoid ruining your holiday plans, Nursery places must be booked with your initial telephone reservation. Due to our strict ratios we are unable to take bookings after your arrival in resort.