To maintain the flexibility necessary for a family holiday, we also offer Supervised Lunches for children, to enable us to provide our Esprit Seamless Service.
To maintain the flexibility necessary for a family ski holiday, we offer Supervised Lunches for children, to enable us to provide our Esprit Seamless Service. Children in an Esprit ski class or Snow Club will be collected at its end and be taken for lunch in one of our chalets, Chalet Hotels or designated restaurants.
If skiing independently, they must be brought by parents to the designated meeting point at 12 noon to be collected for lunch.
Supervised Lunches run from 12 noon till 2pm, after which our staff will escort children to join their afternoon Sprite, Spritelet or Snow Club session, or parents must collect their children
for family skiing. The convenience of the lunch location for parental pick-up varies considerably from resort to resort, especially if parents are in ski-school, so please ask our Reservations Advisory team for exact details if this is what you wish to do.
“Great staff, very receptive to feedback and they looked after our children beautifully. Happy children = happy parents!”
Obergurgl, December 2012
No one’s birthday or anniversary must be forgotten! Just let us know well in advance, in writing, exactly when, what and whose special occasion it is, and leave the rest to us.
Esprit Child Care Guarantee
We are confident that our child care services surpass those of any other tour operator, and that you will be more than happy with the way we look after your children and the progress they make.
To back this up, we offer our simple and effective Child Care Guarantee: if you are dissatisfied with any aspect of our child care, tell us why and what proportion of the cost you consider to be a fair reimbursement. We will then investigate thoroughly for you, and pay back an amount we agree is reasonable and fair within 28 days of receiving your written request.
This guarantee covers any situation where there has been any failing on the part of our staff or suppliers, but is not applicable where parents simply change their mind about child care requirements.
To avoid ruining your holiday plans, Nursery places must be booked with your initial telephone reservation. Due to our strict ratios we are unable to take bookings after your arrival in resort.