ABTA’s stance on consumer protection is also progressive and considerable. In our view ABTA stands for financial protection reliability and being in an association which is in touch with consumer protection and fairness.

We are working on unique text for the website, it will be a great investment for both SEO, marketing opportunities and important updates. We felt that it was important to improve the navigation in this first phase, watch this space…..

Floor plans are on the wish list!

I understand the reasons why bookings cannot be done online (product has too many variables) however it is useful to see availability and many other ski sites have adopted this. Floorplans would also be useful too!

But all in all, good so far.

Thanks for your enquiry for availability. I’ve passed your details to our reservations staff, who will be in touch. The best way to reach the team is on 01252 618300.

We still have availability for the 16th December, so I’m confident we will be able to find the perfect skiing holiday for your family.

Kind regards

Thanks for the heads up on the child care info in St Anton, this has been updated.

Kind regards

Chalet Caribou and Canvolan have the incorrect ‘pink’ write up – they are not meters from the slope or close to childrens ski area etc…

We want to give all the families who ski with us the best possible Esprit holiday and more often that not this involves lengthy discussions with our knowledgeable Reservations Team, all of whom have visited our resorts and properties and are best placed to answer the myriad of queries that arise during an individual family’s booking process.

It is not just the resort and the chalet that comes under discussion, it will be the location of the chalet, the appropriate room/ suite and whether it will fit one or two cots, possibly a put-u-up bed and does it have a shower fitting over the bath, the child care facilities and which class is relevant for each child, bearing in mind their age and previous experience, the child care locations in relation to the chosen chalet, the ski school options for adults, and so on. All these detailed subjects cannot be translated into a rigid on-line booking system and the last thing we want is families booking holidays that do not suit their own family’s requirements.

Granted, a returning Esprit family who have travelled with us many times and who knows exactly what they want may be able to navigate the complicated permutations of an Esprit Ski holiday without assistance, but the majority of our families prefer the reassurance of dealing directly with people who are passionate about Esprit, and experienced in matching individual families to appropriate holidays.

So we are not looking to launch an on-line booking system in the near future, not because we are not techno-savvy but because we firmly believe it wouldn’t be in the best interest of our guests.

Moira Clarke

Head of Marketing

Love the holidays but it’s always a bit of a bore checking availability over the phone at least to narrow down the options.

Feels like the paper brochure cut and pasted on-line without really taking full advantage of the media / marketing channel available.

We enjoyed our holiday with Esprit this year and looking to book next year and sending brochures to our friends in Scotland just doesn’t work – hence an interactive web site will help virtual planning / booking.

PS – when will we be able to book on-line as well? Calling during working hours isn’t always an ideal option.

cheers

You also need to tidy up the news pages – lots of mentions of Chamonix, but you seem to have dropped the resort.