We've been helping you and your family get to the mountains for over 39 years. You're in safe hands when you book with us and to give you extra peace of mind we've put extra measures in place to help keep you and your money safe.
These schemes are backed by the government, so whatever happens, your money is protected.
Covid-19 refund promise
If things change and we have to cancel your holiday because of Covid-19, you can pick another date, or get a full refund.
Reserve your holiday for just £150pp. Your final balance will be due 10 weeks before departure.
For some dates we might need to increase the deposit a little to secure your choice of flights.
We're in a strong position
We’re part of a much bigger family of businesses. Our parent company is a large Swiss supermarket and retailer called Migros, so as a group, we’re stronger together.
No amendment fee from us
We’ve also scrapped our general amendment fee for holidays until the date when the final balance is due. Most of our partners have done this too, giving you the flexibility to make changes. This applies to changes made up to 31st August 2021.
STAYING SAFE ON HOLIDAY
The health and safety of every family who travels with us is our top priority. In preparation for your family ski trip this winter, we are busy working with our teams in resort and the local guidelines to help everyone remain safe.
Due to the constantly evolving nature of the Covid-19 crisis, we might need to change or withdraw some advertised accommodation facilities and resort services so we can keep everyone safe. Wherever we can, we’ll let you know about this in advance if we believe that it will have a significant impact on your holiday, but sometimes it might be at very short notice.
Childcare is at the heart of what we do
Whilst we’re reviewing all of our childcare procedures, we want to highlight some of the things that we’re already doing and have successfully been doing so for many years to help keep your family safe when they travel with Esprit Ski.
We already operate smaller group sizes of up to 8, based on ski school groupings, which children stay in throughout the week.
Children eat within their specific group, with food and drink served by our team members.
We have a key worker system so children will stay with the same small team of staff throughout the week, and we have strict ratios of children to staff.
Our team are trained in our deep cleaning and the prevention of spread of infection or illness management processes.
We operate a Childcare Guarantee and we are confident that our childcare services are the best in the ski industry.
Whilst we may have to make some small changes to help keep everyone safe, you can rest assured that we’ll do our very best to make sure your Esprit Ski childcare is everything you expect it to be.
Covid-specific training and lots of extra cleaning
All partner hotels and apartments will be managed by their own local, professional teams - compliant with Covid laws of that country. We only work with very carefully chosen, trusted partners.
For the accommodation we manage:
All staff will have Covid-specific hygiene training, along with safety equipment (PPE).
The communal areas will be disinfected several times a day, with deep cleans on transfer day.
We won’t offer self-service food. Your meal will be served to you from a buffet or at your table - distanced from other tables – by staff wearing appropriate PPE.
Bars may operate a table service. However, if the local regulations allow people to go to the bar, we will follow local regulations and allow this.
There’s a midweek room clean but you can choose not to have it if you prefer no-one goes into your room.
Our local staff will have temperature checks before every shift.
Our overseas reps will manage everything from a central point, electronically and over the phone as much as possible. This is to minimise any risk of spreading infection.
Where we have your contact phone number, one of our overseas team will try to give you a call around 2 weeks before you are due to travel to chat through anything you need to know about your holiday and answer any questions you might have. Feel free to email them directly with any queries, as you will find their email in your welcome pack.
Spa areas, hot tubs and swimming pools:
Opening hours and numbers of guests in spa areas, hot tubs and swimming pools may be restricted, depending on local regulations. Where they’re open, there will be lots of extra cleaning and disinfecting.
Everyone, including staff, are expected to wear face coverings when travelling on any transport to and from the resort, in line with all local regulations (in some countries children under 11 are exempt). You’ll need to bring your own face covering. Children may need to wear a mask - please check local regulations.
In some countries and regions, you may need to wear a face covering when you’re in other public areas, both indoors and outside. Do check the local regulations before you travel and bring a few spares.
When you’re on holiday, our local staff will be there to support you if you need it, or just a phone call away. You’re never on your own.
You can judge us by our actions
Once it was clear that destinations were shutting down, and that lockdown was coming, we did the right thing:
We got everyone home, as fast as possible.
We postponed holidays to next year.
We happily gave everyone a refund who wanted one.
39 years of trust and experience
Lots of you chose to postpone the holidays you’d already booked, which shows how much our customers trust us. We were touched by the vote of confidence during a crisis we’ve never seen before – thank you.
USEFUL INFORMATION ABOUT TRAVELLING FROM THE UK:
Be prepared with Covid-19 Travel Insurance
We would highly recommend that you take out additional Covid-19 travel insurance. Many travel insurance policies will no longer cover you as standard if your holiday is disrupted due to Coronavirus, but there are new policies and add-ons appearing on the market that will. over for any unforeseen circumstances between booking and departing on holiday as well as while on holiday.