We are confident that our childcare services surpass those of any other tour operator, and that you will be more than happy with the way we look after your children and the progress they make.
To back this up, we offer our simple and effective Childcare Guarantee: if you are dissatisfied with any aspect of our childcare, tell us why and what proportion of the cost you consider to be a fair reimbursement. We will then investigate thoroughly for you, and pay back an amount we agree is reasonable and fair within 28 days of receiving your written request. For full details, see our terms and conditions.
This guarantee covers any situation where there has been any failing on the part of our staff or suppliers, but is not applicable where parents simply change their mind about childcare requirements.
IMPORTANT: To avoid ruining your holiday plans, nursery places must be booked with your initial telephone reservation. Due to our strict ratios we are unable to take bookings after your arrival in resort.