Childcare & activities
During Cocoa Club children will be able to watch a film, read their book, play a card game or play on their tablets. They will be supervised by one of the childcare teams who are able to relax the plan for each night and follow children’s lead on activities.
You can borrow sledges and bumboards (subject to availability).
Our infant childcare, run by our own team of In-Chalet and Private Nannies, are each personally vetted and handpicked by us to ensure they all hold the appropriate combination of experience and qualifications required for their role. They are all English-speaking and have a passion for working with infant children. We also run additional pre-season training to ensure that our nannies conform to our own high standards, developed over many years of experience. For more information on our childcare teams, visit our Childcare Staff page.
We always advise to pre book your childcare so that your children don’t miss out on anything. In some cases you may be able to book additional childcare in resort by speaking to your Resort Childcare Manager as long as there are spaces available.
Our childcare staff are well trained and very experienced with these types of situations. We would advise preparing your child for the holiday by explaining what is going to happen each day. Upon arrival, you will be able to speak to the Resort Childcare Manager, who can introduce themselves and the other childcare staff. You can also then let the team know any particular likes and dislikes.
Our childcare staff are always very friendly and good fun, and they will be playing games all week! We often update new photos of the fun in resort on our Facebook page, so why not have a look at some of the pictures together.
Our staff are well used to newly toilet-trained children. We ensure that all children are supported in regular toilet trips and as a staff member will accompany Spritelets on ski lessons so they will be on hand to help with toilet trips as needed. The staff are also unbelievably quick at getting the children to the toilet at very short notice!
Yes there are washing machines in all of our resorts for any such emergencies. These are not for general guest use but will always be available if needed for the children.
All activities are planned prior to your holiday and are displayed either in or outside the childcare rooms. We do change activities every now and again if the children really want to do something different!
Our ratios are dependent upon the ages of your children. For those under 12 months, there will be a staff member to every three infants; for children aged between 13 and 23 months there will be one staff member to every three children; and for toddlers aged 24-40 months there will be one staff member to every 4 children.
Our Spritelets (3-4’s) have a staff member for up to six children and our Sprites (5 and above) have a staff member for up to eight children.
Lots of the activities are outside but not far from our chalets and Chalet Hotels. All activities are fully risk assessed by our management team, our friendly childcarers will answer any questions about specific activities that you have.
The activities are dependant on the age of the children. Nursery children do lots of arts and crafts as well as walks in the snow and building snowmen. Our older children spend a lot of their time (weather dependent, of course!) outside having snowball fights, bum-boarding and building igloos!
Children are split into different childcare clubs and skiing classes by age. See the different age brackets and details of the childcare here.