How do I contact Guest Relations?

If you have returned from your holiday and would like to get in touch with our Guest Relations team or make a complaint, please do so by writing to us by email or via post. In order for us to deal with your queries please provide as much information as possible, including your booking reference and holiday dates.

By email:

Opening hours:

Monday – Friday : 9am – 8pm

Saturday: 9am – 5:30pm

Sunday : 10am - 4pm

By post:
Guest Relations
Esprit Ski
Nelson House
55 Victoria Road
GU14 7PA

Lost Property

If you need to get in touch about an item of lost property, please get in touch with our overseas team in your destination using one of the following email addresses: