Contact Us

Esprit | Reservation staff taking calls in our head office

Opening Hours

September to March:

Monday – Friday : 8.30am – 8pm
Saturday : 9am – 4pm
Sunday : 10am – 4pm

April to August:

Monday – Friday : 9am – 6pm
Saturday : 9am – 4pm

Our experienced Reservations Team are on hand ready to book your family ski holiday as well as answering any questions which you may have on 01483 345 777

August Bank Holiday Opening Hours

Esprit Ski | Children and their mum having fun in the snow

Saturday 26th : 10am - 4pm

Sunday 27th : Closed

Monday 28th : Closed

Tuesday 29th : 9am - 6pm

To change your booking over the phone

If you need to amend or cancel your booking please contact our Before You Travel team on: 01483 345 777
or email

Opening hours: Monday-Friday 9am-5.30pm.

For payment

If you have any questions over the making of payments for your holiday please contact us on: 01483 791930
or email
Opening hours: Monday-Friday 9am-5.30pm.

For ticketing enquiries

If you have any questions regarding ticketing, please call us on 01483 345 777 or email
Opening hours: Monday-Friday 9am-5pm.

Please note that your holiday documents will be sent to you within 14 days of your departure.

Email enquiries

The best way to speak to us is over the phone as we will be able to talk through any questions that you may have, but if it is easier for you to email, please email us at:

Please note – this is a very busy time and it could be 3-5 days before we can respond via email. We recommend calling us, even though wait times may be longer than usual.

Future Enquiries

If you are interested in the 2018/19 season, email us at, with as much detail about which holiday you are interested in as possible, and we will get back to you with an update.

Post-holiday Feedback

If you have returned from your holiday and would like to get in touch with our Guest Services team or make a complaint please do so by writing to us by email or via post. In order for us to deal with your queries please provide as much information as possible, including your booking reference and holiday dates.

By Email:
Opening hours: Monday-Friday 9am-5pm

By Post:
Guest Relations
Esprit Ski
Mountain House
Station Road

Emergency Contact

If you have an emergency related to your holiday and you are travelling in the next 24 hours, please call 01483 79 11 78.

Marketing enquiries

For any queries relating to Esprit Ski Marketing please contact:

Media Enquiries

For any enquiries regarding press trips, information or image requests, please contact:

Moira Clarke
Public Relations Manager
01483 791 988
07968 585 364