Welcome to the privacy centre of Esprit Holidays here you can find details on how we sensitively handle the personal information you provide when you interact with us via the website, sales and customer service team or in other ways. We appreciate there is a lot of information contained here, but we wish you to be fully informed of your rights and hope that we can answer any questions you have. Esprit Holidays is a data controller. We are a company registered in England (no. 350786) registered address; Mountain House, Station Road, Godalming, Surrey, GU7 1EX. Esprit Holidays is part of the larger Hotelplan UK Group which is a collection of niche tour operators in the UK including Inghams, Esprit Ski, Ski Total, Santa’s Lapland, Explore Worldwide and Inntravel. When we state “we”, “us”, or “our” in this privacy statement, we are referring to “Esprit Holidays”. Please note that the information given here equally applies if someone else makes arrangements on your behalf and provides us with your details. If you handle the arrangements for other travellers, please ensure that they are aware of the information contained within this Privacy Centre.
Esprit Holidays take your privacy extremely seriously and we are committed to doing everything we can to protect any personal information provided to us when enquiring about or booking a holiday or other travel service with Esprit Holidays, visiting our website or through other means. This statement describes what, why and how we collect and use your personal information, how we protect it and how you can contact.
Given the complexity of data protection, we have assembled some Frequently Asked Questions which may address questions you have in connection with the use of personal data and your privacy.
We have strived to use plain and simple language wherever possible but we recognise that some jargon is inevitably used when dealing with data protection and privacy. In this section, we aim to provide simple definitions of some of the more commonly used terminology in connection with privacy and the processing of personal data.
Subject access request
Should you wish to raise a question or concern over how your personal data has been processed, or wish to correct an inaccuracy, you have the right to request further information. Full contact details can be found in the “Contact us” section of our Privacy Statement, however, you can email firstname.lastname@example.org to raise such queries, which we are obliged to respond to within one month, subject to satisfactorily confirming your identity.